Configure a HubSpot provided phone numberĪ HubSpot provided phone number allows you to make outbound calls and receive incoming calls forwarded to your personal device.

To make calls in HubSpot, you can either use a HubSpot provided phone number, register an outbound phone number, or integrate with a third-party calling provider. Super admins in a Sales Hub or Service Hub Professional or Enterprise account can purchase additional calling minutes and HubSpot provided phone numbers from the Add-ons section on HubSpot's pricing page or by contacting their Customer Success Manager. Each HubSpot account also has a pooled limit of available calling minutes that are shared between users based on your subscription. Please note: depending on your HubSpot subscription, there is a limit to the number of HubSpot provided phone numbers that you can acquire.

If you're a user in a Sales Hub or Service Hub Professional or Enterprise account, you can turn on Conversation Intelligence (CI) to automatically record, transcribe, and review calls made in HubSpot. You can also set up call recording for your account so your team's calls are recorded and accessible in the calls index page for review. Log inbound calls, missed calls, and voicemails to CRM Route to forwarding number, voicemail, etc. Review the table below to learn more about the differences between HubSpot provided phone numbers and outbound phone numbers. You can also integrate with a third-party calling provider. When configuring a phone number in HubSpot, users with assigned Sales Hub or Service Hub paid seats can set up a HubSpot provided phone number that allows them to place and receive calls, or register an outbound phone number to place outgoing calls.

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